For your convenience, our most common customer questions are answered right here.

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Frequently Asked Questions

How far in advance should I book my appointment?

We recommend all clients scheduling their appointments at the beginning of the week if they want an appointment on a week day, 2 – 3 weeks in advance for Friday or Saturday. We highly recommend pre-booking appointments before leaving the salo. Walk-ins are permitted if time is available.

When should I arrive?

We suggest that you arrive 10-15 minutes prior to your scheduled appointment. This will allow you the opportunity to change, relax and to let the staff know of any special requests or questions that you might have.

What if I need to cancel my appointment?

Although we know unforeseen circumstances may arise that prohibit you from giving us proper notification for missing appointments, 24 hours notice of appointment changes is requested. Appointments that are missed without notification will be charged 50% of the price of the services.

What if I am late?

If you find yourself running late for an appointment, please call us as soon as you can and let them know so that they can see if it would effect any other clients scheduled that day. We will always do our best to accommodate you when it is possible.

Do you share my personal information (address, email, phone) with anyone else?

Absolutely not.

Can I cut and color my hair at the same day?

Yes. We suggest that you schedule your color appointment first though.

Should I wash my hair before coloring it or getting an updo?

No. Washing the hair strips away its natural oils. When creating an updo, the natural oils in the hair give it better holding properties and make it easier to work with. Natural oil is perfect protection, it is creates buffer between skin and the color.

How often should I get my haircut?

If you are looking for a wash and wear style that requires a minimum amount of styling, the secret lies in regular trims every 3-6 weeks. The new bobs are so easy to care for, as they seem to fall into place.

How long does a color job last?

Color should last 4-6 weeks, highlights 6-12 weeks. Color is a commitment and requires a little extra care if it’s to retain its vibrancy and shine.

What color line do you use?

We work with a variety of quality brands, such as Kemon, Keune, Schwarzkopf.

Can I come in for a consultation?

Yes. We love to meet our clients, find out what their hair goals are and how we can reach those goals together. We do this free of charge (by appointment only)